There has been a lot of conversation in recent days about the form of the office and how to design it for those who work in it. This is enormously interesting to me because this conversation, like many others in culture, politics and business, is an exciting signal of the search for real innovation and of a desire for a revolution in the way we provide the places and spaces where we do the things we do.
Argument and revolution
The “conversation” that I reference is the point and counterpoint in recent debates about which way is best – the old comfortable way or a recent newly proposed and tested way. A round of confirming and contradicting commentary was recently evoked by Susan Cain's article in the New York Times. While trying to make a case for consideration of the closeting needs of introverts, she broadly bashed the new, open workplace as a product of "groupthink" in its pejorative connotation. Using the same term in almost the same week, Jonah Lehrer referenced the incredible volume of creative product emerging from the famous Building 20 at MIT, "one of the most creative environments of all time," generally credited to the informal interactions happening between people of different backgrounds and interests. And Alison Arlieff weighed in with the groupthink that collaborative spaces aren't all they're cracked up to be. Closed office vs. open office.
The “revolution” that I reference is my belief that a third form with a new language will emerge. This third form will have immediate credibility in the forehead-slapping “of course” mode and will make both of the currently debated forms artifacts in a rapidly receding history.
Getting out of groupthink – New forms will be generated from a new lexicon
I propose that the current arguments are nostalgic and a bit arrogant. They are arguments of an estate that recognizes it has lost its case but does not yet know where to turn. And they are arguments of a self-appointed enlightened who believe that the right way is the way they proposed to counter the old way but is now being uncovered as having had insufficient rigor, and that now has piles of data bias making a great case against it.
I think that the core issue we are now confronting arises from the loss of meaning of familiar terms like “office” and “workplace” and, even, “work.” “Office” is a term left over in the slow evolution from industrialization and carried the implications of production and supervision in its form. Attendance, for example, was a key characteristic of its managerial mode. “Workplace” implied a single setting, the place where work was done, the place that was separate from the other stuff we did, the place that was defined by time, location and character. “Work” was something separate from “life” and disregarded the reality that, even in the old mold, one defined the quality of the other.
In almost every meaningful, productive, and rewarding context now, these terms are antique.
“Work” certainly has changed dramatically from the dreary and dreaded stuff we did for “the man.” Most of what we call work, the valuable stuff, is creative in some form. Most of what we do is self-defined or collaboratively determined with a team oriented to a goal that is more frequently something defined by them and not by a manager.
There is no single “workplace” any more because we do what we do in multiple physical settings and multiple virtual settings, as well. Time, also, is no longer a limiter in what we do. We carry huge amounts of information on tiny devices everywhere we go, and we connect with our networks anywhere we are. In an odd inversion, we may find solitude and focus sitting with our headphones on in a public cafe and, when we are ready for socializing our ideas and learning from others, we go to the office.
The office best serves as a place for connecting with a network of knowledge and resources to get purposeful stuff done. The productive social buzz and innovative activity that now takes place there is called “distraction” and blamed on an “open” office by those who claim a value of “focus” to name whatever it is that they do behind their six-foot tall cubicle walls. They are missing the reality that entitled square footage for playing computerized solitaire never had, and now certainly no longer has, value. They miss that the work that is valuable is not the consumption of time but the generation of new ideas and approaches with a team of other highly motivated people. Those people, when they need focus, find a place for focus. Otherwise, the buzz of collaborative activity is the visible manifestation of the generation of value for the world.
Arguing about which of the existing ways of designing a workplace is wasteful. It is a form of the groupthink that the debaters debate. Work is no longer done in one place, and the office is no longer one thing.
Reflecting on what we do, and how we really do it, and then generating, testing and developing new environments for the activities and behaviors of work is productive and valuable.
As Kevin Kelly says, "Don't solve problems; pursue opportunities."