The M-Shaped Strategy Weekly Periodic linknotes | 20 August 2016
It's been something of a mad dash over the past several weeks. Business has been steadily increasing. We've started some great conversations with potential clients, and have been pleased with new projects and the start of new relationships. Then, there has been the compression that precedes whatever it is that we call "vacation," that frequently interrupted time in a place of beauty and leisure. Now, with the clutter on the return side, time for curation is unfocused. By the end of September, I hope to be into a regular schedule everywhere on this site.
In the meantime...
Human value increases with higher autonomy.
"If you have developed a strong aversion to being called on the phone for things that could be handled via email or text, and have replaced appointment TV with binge-watching on your own schedule, you have a sense of what's happening, why, and why it's a good thing."
"Team performance, at every level, depends on the ability to accelerate — to operate at an increasing pace, doing in weeks what once took months, and doing in days what once took weeks. Accelerating teams don’t just get results more quickly — they gain the proficiency that allows them to take on new kinds of challenges."
5 characteristics enabling acceleration:
- The team is willing to fail fast
- The team absorbs and implements new learning
- The team’s members rigorously challenge each other
- The team is willing to rethink assumptions
- The team places the customer at the center
"If you don't buy now, and boost your capabilities for autonomous driving and for connected cars, there's no second chance...Because the others will."
It seemed only last year that many were saying that it would be 2030 before we saw autonomous vehicles in the marketplace. But now, everybody realizes this is the place to be and the consumer market will see autonomy by 2017. Those who delay will die.
According to the model now emerging in New York, the future of department stores is actually an anti-department store. Most are doing away with the units that once segregated designers and price points in favor of open-floor plans that give customers a seamless experience and more closely match the way they live. “We have de-departmentalized the department store”
In this very good article on "Store Wars" in the Wall Street Journal, the observation is made that, "150 years after the department store’s first heyday in New York, a tectonic shift in shopping is taking place in the city. Over the next three years, a slate of new or newly renovated stores is aiming to make Manhattan once again a futuristic laboratory of retail science—all despite the harshest retail environment since the Great Recession."
Here’s the handy thing about cash: it gives customers scale. It does that by working the same way for everybody, everywhere it’s accepted. Cash has also been doing that for thousands of years. But we almost never talk about our “experience” with cash, because we don’t need to.
Among the issues with "customer experience" design is talking to one's self.